FAQ
Q: I want to support SK in the best way possible, what's the best way for me to buy music or books?
A: This is a thoughtful question and different artists have different feelings about it. Our answer would be that you should consume the music in whatever format works best for you. We’re all happy you're investing in the music and if you love holding the artwork and lyrics in your hands you might enjoy the physical copies, but please know that every stream or addition to a playlist also does wonderful things for us. The most important thing to the KFS is that the music and writing is there to work for you in your life.
Q: How often do orders ship and how long will they take?
A: We weren't kidding when we said it's a family business. We're going to be shipping orders twice a week, every week. We also try our very best to get back to folks who write us with questions at familystore@stephenkellogg.com. Our normal office hours are M-F 9a-5p ET.
If you have some special needs please include them in the notes and we'll make every effort to accommodate you. As ever, we are at the mercy of the USPS and other shipping organizations. Unlike some of the bigger companies that ship, we will be filling orders based on what makes sense for each order. We will track all shipments and would say that to be safe you want to allow up to 2 weeks for delivery (though most orders will come much more quickly). We aren’t Amazon and shipping isn’t actually free, but we’ll do everything we can to try to keep those shipping costs reasonable and appreciate your shopping with us.
Q: Do you ship internationally?
A: We did for the first 6 years. It was pretty challenging to get stuff to folks and we recently made the hard decision to only ship to Canada and Mexico. This is a total bummer to us but we haven’t given up hope! Although we’ve yet to crack the code of how to ensure safe passage for our merchandise to our international customers, we are open to try if you’re overseas and want to explore how to make something happen. You can shoot us an email at familystore@stephenkellogg.com.
Q: I’m interested in booking SK for a private function, speaking engagement or workshop. Who can I talk to about this?
A: Fantastic! SK is a TEDx speaker who has led workshops and delivered keynotes for a number of corporations, universities and organizations. Additionally he does do private appearances and due to the case by case nature of this type of work, the best person to reach out to about that is Jessica K. Martin in the management office. You can reach her at jkmartin@marionettemgmt.com.
Q: What if I need to return something?
A: We will always do our best to accommodate any reasonable return requests. If you pick out the wrong size, then we are happy to send you the correct size. Drop us a line and send us the item back along with a pre-paid postage envelope and we will send you the exchange right away. You can also meet us out on the road and make exchanges in person. We want you to be happy and in as much as we can afford to make it happen we will.
Kellogg Family Store
431 Church Street
Wethersfield, CT 06109